Shipping policy

The products ordered by the customer will be delivered in mainland France.

Deliveries come within 20 to 30 days at the address indicated by the Customer when ordering on the Site.

Delivery is made up of the transfer to the customer of physical possession or the control of the product. Except in special cases or unavailability of one or more products, the products ordered will be delivered in one go.

The seller undertakes to make his best efforts to deliver the products ordered by the customer within the above time specified.

If the products ordered were not delivered within 45 days after the indicative date of delivery, for any other cause than force majeure or the fact of the customer, the sale may be resolved on the written request of the Customer in the Conditions provided for in articles L 216-2, L 216-3 and L241-4 of the Consumer Code. The sums paid by the customer will then be returned to him at the latest within fourteen days of the date of denunciation of the contract, excluding any compensation or retained.

Deliveries are provided by an independent carrier, to the address mentioned by the Customer when ordering and at which the carrier can easily access.

When the Customer himself took charge of calling on a carrier he chooses himself, delivery is deemed to be made upon the delivery of the products ordered by the seller to the carrier who accepted them without reservations. The Customer therefore acknowledges that it is up to the carrier that it is up to the delivery and has no warranty recourse against the seller in the event of a defect in delivery of the goods transported.

The Seller also offers free delivery in one of its stores accessible via the following link or locations: Brazir Charente Eirl Thierry Penneteau Z.A. La Grande Garenne 16590 Brie

In the event of a specific request from the Customer concerning the conditions of packaging or transport of the products ordered, duly accepted in writing by the seller, the costs linked there will be subject to additional additional invoicing, on quote previously accepted by writing by The customer.

The customer is required to check the condition of the products delivered. It has a period of #254 maximum period for ... from delivery to formulate complaints by mail registered letter with acknowledgment of receipt, accompanied by all supporting documents (photos in particular). After this period and failing to have respected these formalities, the products will be deemed to comply with any apparent defect and no complaint may be validly accepted by the seller.

The seller will reimburse or replace as soon as possible and at its expense, the products delivered whose defects of conformity or the apparent or hidden defects will have been duly proven by the customer, under the conditions provided for in articles L 217-4 and following Consumer code and those provided for in these GTC.

The transfer of the risks of loss and deterioration relating to it, will only be achieved at the time when the customer physically takes possession of the products. The products therefore travel at the seller's risks and dangers except when the customer himself has chosen the carrier. As such, the risks are transferred at the time of the delivery of the property to the carrier.